Terms & Conditions

PURCHASING A SERIES

To purchase any Products or Services on our Website, you must be at least sixteen (16) years of age.

If you are under 16 you will need to obtain your parent’s or guardian’s permission before using the Services and must not reveal any personal information about yourself or anyone else ( e.g. your telephone number, home address, email address) to us or to any other users of the Services.

Prior to the purchase of any Products or Services on our Website, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration, (v) any activation numbers or codes needed to charge your card and (vi) your billing address to which the card is associated. By submitting the aforesaid information to us or a third party used by us, you hereby agree that you authorise us to charge your card at our convenience but within thirty (30) days of credit card authorisation. Unless otherwise set forth all sales of products and services are final and all charges from those sales are non-refundable.

You agree to pay all fees and charges incurred in connection with your purchases of our Products or Services at the rates in effect when the charges were incurred. Unless you notify us of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes.

You should be aware that series expire and class and future series prices are subject to change. We accept Mastercard, Visa, American Express. You can reserve classes on Sunday at 9am for the current week (Tuesday to Monday). Click for online reservations. Deadlines apply regardless of available functionality.

Your credit card will be charged for your order when you submit your reservation. XYZ will not process reservation charges that use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that XYZ may incur in its efforts to collect any unpaid balances from you.

SIGNING UP

In order to make a reservation, you must first own a series (group of classes). To buy a series, you can either sign up for a username and password and purchase a series online, or if you already have a username and password, click login to buy a series and make your reservation.

Or you can call XYZ at +852-2865-0999 to make a reservation. Availability will be subject to ID verification upon arrival.

CANCELLATION POLICY

In order to cancel a XYZ class, you must unreserve 12 hours before the class starts. Once your spot is unreserved, the class will be returned to your series to be used at a future date; the class is not refunded in cash . If you haven't unreserved your spot 12 hours before the class starts, your scheduled class will be charged to your series as it will be a late cancel.

You can cancel your spot in the following ways:

Log into your account and next to the class you wish to cancel, press "cancel booking"

Call the studio +852-2865-0999 to cancel the class for you.

If a client commits three consecutive no-shows within a months’ time, this will result in a week’s suspension of class bookings. During this period the client cannot book in for any classes.

In order to respect the instructor and other clients, late arrivals will not be admitted and will be considered a no show.

Please also keep in mind clients cannot swap classes within twelve hours of their class. If you wish to switch classes, it will require another credit.

***It’s recommended to arrive at least 15-20 minutes before class start time to complete the check-in process and get settled in.

For clients leaving early: If you're planning on leaving early, we kindly request that you tell the instructor ahead of time.

XYZ reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

WAIT LIST

If a class you particularly want is not available please sign up for the waiting list. Instructors and classes are subject to change.

Spots will be free up upon no show and available on a first-come-first-serve basis.

NO-SHOW FEE

A HK$150 fee will be charged for each participant who fails to attend a scheduled class.

SAFETY

We strive to create a safe and innovative environment by using physical exercise as our backdrop for lifelong training and health. The followings apply to all classes:

If you are late, you will not be able to enter the class. The warm-up is an important aspect of each class which you shall be required to do for your own safety.

There are significant elements of risk, serious injury or even death in any sport, activity, or training associated with exercise services. Injuries will vary in their severity depending on the circumstances and could possibly result in very serious disabling injuries. Participants should be aware of such risks and commit to make every effort to educate themselves and train in such a way as to limit risk of injury to themselves and others. You are responsible for bringing all prescribed medication, appropriate clothing and footwear, and/or any equipment deemed necessary for protecting yourself against injury.

Always obey instructions from our staff in relation to participating in our activities. Breach of these rules means you may be removed from our program.

Always seek the advice of your physician or other qualified health professional before starting or changing any exercise program or making a lifestyle change. This is particularly important if you are overweight, pregnant, nursing, regularly taking medications, or have any existing medical conditions. Do not delay seeking a diagnosis or any medical advice or treatments based on information contained on this Website or in any of the Material.

This Website is not intended to provide medical advice or make medical diagnoses. The Services may not be tailored to match your health or fitness level. If you are concerned about whether any exercises identified on the Website or in any of the Material are right for you, do not do them unless and until you have cleared it with your physician. The Material available on the Website involves rigorous exercise. Make sure you wear comfortable clothing that doesn’t inhibit movement. Stop exercising and consult your physician if you feel light-headed or if you experience any discomfort. Only you can monitor your condition during your workout. You are responsible for exercising within your limits and seeking attention and advice as appropriate.

The creators, owners and distributors of the Website are not responsible for any injuries you may experience as a result of your use of the Website, Products, Material, Services or Information. By remaining on the Website and/or accessing and / or using any material, you are accepting that you have read, understood and agreed to follow these basic instructions. You agree to participate at your own risk.

Please proceed if you accept the terms and conditions stated above.

Should there be any disputes arise, XYZ (Alpha) Limited reserves the right of final decision.