條款及細則（只提供英文版)
（只提供英文版) 如果您對這些條款和條件有任何疑問，請通過 info@youarexyz.com 與我們聯絡。
TERMS & CONDITIONS — SERIES PURCHASE & STUDIO USE
PURCHASING A SERIES
To purchase any products or services from XYZ, you must be at least sixteen (16) years of age. If you are under 16, you must have parent or guardian permission to use the services and must not submit personal information without such consent.
To complete a purchase, you must provide valid payment details including cardholder name, card number, expiration date, security information, and billing address. By submitting payment information, you authorize XYZ or its payment processor to charge the applicable fees within thirty (30) days of authorization.
Unless otherwise stated in writing, all sales are final and non-refundable. You agree to pay all fees at the rates in effect at the time charges are incurred. Any billing discrepancies must be reported within sixty (60) days of the charge appearing on your statement or they will be deemed accepted.
Series packages expire. Class schedules and pricing are subject to change. XYZ accepts Mastercard, Visa, and American Express.
XYZ reserves the right, in its sole and absolute discretion, to refuse service, deny entry, suspend privileges, terminate accounts, cancel bookings, or restrict access where conduct, safety, operational, or policy concerns arise.
Failure to pay outstanding balances may result in suspension or termination of services and recovery action including reasonable collection costs.
SIGNING UP & BOOKINGS
A valid series (class package) is required to make reservations. Clients may book online or by contacting the studio. Identity verification may be required upon arrival.
Each series may reserve a maximum of two spots per class unless otherwise stated.
Booking windows, release times, and deadlines apply regardless of system availability or technical issues.
CANCELLATION POLICY
Class reservations must be cancelled at least 12 hours before class start time. Late cancellations are charged as used credits.
Three consecutive no-shows within one month may result in a one-week booking suspension.
Late arrivals will not be admitted and will be treated as a no-show.
Class swaps within 12 hours require an additional credit.
Clients planning to leave class early must inform the instructor before class begins.
WAITLIST
Waitlists operate automatically. Spots released due to cancellation or no-show are filled on a first-come basis. Instructors and class formats may change without notice.
NO-SHOW FEE
A HK$150 no-show fee may be charged per missed booking.
COMMUNITY CONDUCT, SHARED SPACE & STUDIO USE POLICY
XYZ is a shared fitness and wellness environment. All clients must behave respectfully and professionally toward staff, instructors, and fellow clients at all times.
By attending the studio, you agree to follow all conduct standards, staff instructions, and posted rules.
Prohibited conduct includes:
• Abusive, hostile, harassing, discriminatory, or intimidating language or behavior
• Shouting at, threatening, or pressuring staff, instructors, or clients
• Bullying or repeated demeaning commentary
• Disruptive or confrontational behavior in or around classes
• Client-to-client disputes within the studio
• Failure to follow staff directions or posted signage
• Misuse of lockers or shared areas
• Attempting to reserve or control shared equipment or space
• Filming or recording others without consent and management approval
Studio conditions — including temperature, music, lighting, and layout — are determined by management and are not individually negotiable.
XYZ reserves sole and absolute discretion to issue warnings, remove clients from class, suspend privileges, or terminate accounts for conduct violations.
Where suspension or termination occurs due to misconduct, all remaining credits and packages may be forfeited without refund.
All enforcement decisions are final.
SAFETY & PARTICIPATION
Physical exercise carries inherent risk. Participation is voluntary and at your own risk.
You must follow all staff safety and conduct instructions. Failure to comply may result in removal from class or suspension.
You should consult a physician before beginning any exercise program. You are responsible for monitoring your condition and exercising within your limits.
Do not participate while injured, ill, contagious, pregnant without medical clearance, or under medical restriction.
XYZ may refuse participation where safety concerns exist.
WAIVER & RELEASE
You acknowledge the risk of injury and voluntarily assume all risks associated with participation.
You accept full responsibility for any injury, loss, or damage arising from participation.
To the fullest extent permitted by Hong Kong law, XYZ and its staff are not liable for injuries, damages, losses, or claims arising from participation or facility use.
You release and indemnify XYZ against claims arising from your participation or misconduct.
PRIVACY POLICY — SUMMARY
XYZ collects personal data necessary to operate bookings, payments, and client services. Data may include identity details, contact information, attendance records, and purchase history.
Personal data is used for:
• service delivery
• reservations and payments
• client communication
• safety and fraud prevention
• marketing with consent
Clients may request access or correction of their personal data in writing. Reasonable verification is required.
XYZ applies reasonable security safeguards but cannot guarantee absolute security of electronic systems.
Clients may opt out of marketing communications at any time.
English version prevails in case of translation differences.
XYZ may update policies from time to time. Continued use constitutes acceptance.
Contact: info@youarexyz.com
FINAL AUTHORITY
XYZ (Alpha) Limited reserves the right of final decision in all matters relating to bookings, conduct, access, enforcement, and interpretation of these Terms & Conditions.